Hub Manager - Sales & Customer Service

Details:

A Dymocks' education company, Dymocks Tutoring is looking to be the market leader in tutoring services for Primary and High School students. If you'd like to be involved in a new business committed to great student outcomes get in touch today. 

About You:

This is a hub manager role that oversees sales and customer service. That means you will be managing the hub site while also providing sales support to assist customers in purchasing services from Dymocks Tutoring and then provide post-sales support (aka customer service) to ensure that our valued customers are always delighted with the service they receive. Each hub will be overseen by one hub manager, and you will be responsible for your respective hub.

Your duties will include:

• Managing and overseeing your hub centre. 
• Taking customer sales calls
• Taking customer service enquiries including providing support with enrolments and access to online systems
• General administration related to sales and customer service
• Keeping the hub locations in order to present the brand well to current and prospective customers
• Working as part of a team to ensure that the shift, across locations, is effective and completes allocated tasks
• Reporting to your Sales manager 

Prior experience in sales and customer support is essential. 

Criteria include:

• Genuine, friendly, vibrant and welcoming personality
• A love of sales and meeting customer needs
• Excellent time management and organisational skills
• Good written communication skills and a high degree of attention to detail
• You will have or need to obtain a current Working with Children Check or equivalent
• A high level of proficiency using office productivity software 

• Proficiency in English and Mandarin
• Previous sales and customer service experience

Location:

Hours and Remuneration:

This is a part-time role with the following available shifts which you should nominate when applying:

• Monday to Fridays, 3 pm to 8:30 pm. 
• Saturday and Sunday, 8:30 am to 6 pm
• A mix of weekday and weekend e.g. Sunday to Wednesday or Wednesday to Saturday (inclusive)

The business operates during school terms on the same hours as it does in term. Leave is generally limited to school holidays and there is a 3 week mandatory shut-down over Christmas. Hours and days will be discussed in further application stages.

Right to Work in Australia:

You must have the right to work in Australia and provide evidence of this to us. 

Applications

Whilst we would love to chat with all applicants we simply do not have time with the number of applicants we receive. Accordingly, DO NOT call to discuss your application. You will receive contact through our recruitment process.

Application procedures:

Once you have submitted an application the process is:

1. Screening of applications
2. Video screening: for applications passing through the resume screening, a requirement for a recorded video introduction in which you speak for 3 minutes (max) explaining why you would like the role and why you are a perfect candidate
3. For candidates that pass through the video screening, an in-person interview currently conducted by video conference.

Privacy

By applying for employment with Dymocks Tutoring you consent to the collection and use of your personal information for the purpose of assessing your suitability for employment and offering you employment if you are the successful candidate. Any personal information collected from you will be dealt with in accordance with the Dymocks Tutoring privacy policy which is accessible at: https://www.dymockstutoring.edu.au/privacy-policy